Additional Support

Our whole school community is incredibly important to us and we're here to support you in any way we can

Additional Support

Our whole school community is incredibly important to us and we're here to support you in any way we can

Please be assured that staff are contactable during the school day and are available to support pupils through their Online Teaching and Learning Programme. Please be assured a member of staff will come back to you as soon as possible. 

For general queries please contact your child’s Form Teacher via parents@salcombeprep.co.uk.

If you have general questions regarding our academic or pastoral provision, for Pre-Prep please direct these to Mrs Catlin, Deputy Head and for Prep pupils, Mr Smith, Head of School via parents@salcombeprep.co.uk.

If you have general questions regarding safeguarding, please direct these to Mrs Eston, SENDCo, or, for Pre-Prep pupils Mrs Catlin, Designated Safeguarding Lead, and for Prep pupils, Mr Smith, Head of school via parents@salcombeprep.co.uk.

If you have any questions or would like any more information, please email parents@salcombeprep.co.uk and we will respond to your queries as soon as we can.

Getting the Most From Online Learning

We will release regular resources for parents to help you navigate the new world of online learning programmes for your child. We will update you regularly on new content, including parent webinars. The first of these will be the week after the Easter holidays and will be about preparing your child for learning in the Summer term.

Support with Technical Issues

While the school buildings are closed, our learning continues remotely and online. It is important that your hardware and software at home, whoever they belong to, work smoothly in support of your child’s learning.

We are offering a technical support service to help address any issues relating to online learning that may arise for your family. To access our technical support, please send an email for all IT queries to:

OnlineLearningSupport@cognitaschools.co.uk

In order to progress support in the quickest possible time please ensure the following:

The subject line states:

School Name – Student Name

In the body of the email please provide us with the following information:

A brief and clear summary of the issue that is being seen

A screenshot of the error or issue where possible

Agreed / Preferred method(s) of communication (eg Email, Phone, Teams Chat etc)

Please be advised that we will endeavour to provide as much support and guidance to our students and parents as possible in order to help with connectivity and personal home setups however, as you are unknown to us and not in line with Cognita standards these may fall outside of our own knowledge and experience.

This goes through directly to our team of IT experts. We will then follow up with you through whichever communication channel you prefer, including by phone, to resolve the issue. You may email us at any time and our staff will follow up during business hours, Monday-Friday.

As this is a newly introduced way of working and we are expecting high volumes of IT support requests, we thank you for your continued patience in advance.

Be Well Tips and Advice for Families

Our focus on wellbeing has never been more important. We are supporting our families and our people in managing the impact of coronavirus with new focused content in the area of wellbeing. These include a range of ‘Cognita Be Well Tips’ on dealing with school closures and talking to your child about coronavirus. More on these and other resources can be found on the Cognita website.

020 8441 5356